Donna is the service desk coordinator in a department store, and she has set a goal this month of finishing her daily office work quicker so she can assist at the Service Desk earlier in the morning. She knows this will also help decrease theft, which will assist the company in achieving its goal of decreasing costs. Donna’s goal of finishing her office work quicker is a(n) _____. (operational goal , strategic goal , tactical plan, operating plan or strategic plan)

An operational or operational objective is a short-term goal whose achievement moves an organization towards the achievement of strategic or long-term objectives. In business, operational objectives define a clear, often measurable, result of a commercial operation or process typically expected to be achieved within a single calendar or fiscal year. The business term is normally used in the context of strategic management and operational planning. Operational objectives may be gradual steps or measures towards the achievement of an operational objective.

An operational objective is also called a tactical objective in some contexts, especially when it comes to military operations or tactical public safety planning.