Question

The Ritz-Carlton has Service Values that guide employees in providing its Gold Standard service. One of the service values states, "I own and immediately resolve guest problems." The Ritz-Carlton management uses _____ to provide customer service.

Answer 1

Answer: Empowerment

Explanation: Ritz-Carlton is a hotel and resort company that has standards and regulation for functioning .They provide the services and comfort to the customer for facilitation.They have several regulation on which the staff members of the hotel works to accomplish their duties .

The service value mentioned is the question states about the resolving of any issue of customer.This feature indicates the value and respect towards guest from the Ritz -Carlton hotel and their staff.They empower the staff to provide the smooth and respectful customer service.This makes them a committed and enhanced hotel unit.