Answer:
Customer satisfaction and complaint reports should be excluded from financial reports.
Explanation:
Customer satisfaction and complaints report is a marketing report, it determines how the products and services provided by a company meet or exceed customer expectations. Customer expectitions are not the same for each customer, and can't be measured and registered in a financial report.
Financial reports are those comply certain assumptions such as:
Accrual assumption.
Consistency assumption.
Economic entity assumption.
Reliability assumption.
Time period assumption.
Among others.