The full question is:
In 2005, StayWell Hotel began measuring the overall customer satisfaction of it’s services such as housekeeping, restaurants, and valet parking. Which measure would most appropriately represent this information on a graph?
A)complaints per year per customer
B)complaints per costumer or per service
C)complaints per year
D)complaints per service
The answer:C
Explanation:The total number of complaints per year will be best to measure the overall satisfaction. It is hard to measure costomer satisfaction without a time frame. Additionally, overall customer satisfaction needs to look on individual level.
