Question

Because it was able to deliver merchandise overnight, in the required quantities and at a lower delivered cost than its competitors, Joe's Sports Shack was given exclusive rights to sell clothing with school logos for the school district. Joe's demonstrates ________ excellence.
a. customer
b. product
c. operational
d. locational
e. place

Answer 1

Answer: Operational

Explanation: It refers top the competitive advantage an organisation get by executing its business strategy more efficiently and reliably than others in the market.

In the given case, Joe's is providing better services than others. Their delivery facilities, lower cost gives them competitive advantage over others.Therefore, we can conclude that the company demonstrates operational excellence.

Hence the correct option is C.