Question

MGC Inc. organizes a company-wide picnic once a year. The organizers arranged for the best possible menu thinking that food would be a priority, but the staff were disappointed because the activities were very poorly planned. What kind of a gap is apparent here?

Answer 1

Answer:

The correct answer is "gap between consumer expectation and management perception"

Explanation:

The gap between consumer expectation and management perception: This gap appears when the management doesn't recognize perfectly what the customer wants or needs. And the result is the problem that is mentioned in the question.