Question

Need help on some questions.. easy points...

Answer 1

11. Prioritizing steps to solve the problem.

12. Addressing the cause of the problem

13. To reach fair negotiations with all concerned parties.

I'm not 100% certain on these answers but I hope I help to my best ability.

Answer 2

11. Focusing on only one side of the problem

12.finding a solution as quickly as possible

13. to reach fair negotiations will all concerned parties.