Before you begin conflict management, your text suggests that it's important to realize two things about the problem that is causing the conflict. They are the problem is yours, and you have unmet needs. First, you have to realize that the problem is yours, and the next step is to identify the unmet needs that make you dissatisfield, basically.
Conflict management is the process of limiting the negative aspects of conflict, while increasing the positive ones. The purpose is to improve group learning and outcomes (effectiveness or performance in an organizational environment).
