Question

Look at this excerpt from a manual for SunFun Inc.


Why does the manual include a sublist under the first step?

to highlight that most shoppers do not have a specific plan
to show that employees should help set up dressing rooms
to highlight that each shopper is looking for a specific item
to show that employees have different options in responding

Answer 1

The correct answer is A.

The manual for SunFun Inc includes a sublist under the first step because most clients do not have a specific plan when shopping. Therefore, the manual has to provide different courses of action according to the response of the client.