One of San Diego County’s major problems with the IT outsourcing was:
a. dividing IT problems into two categories: priority one and priority two to enable different response time requirements.
b. the overly ambitious scope of its first contract and its failure to consider the different needs of its diverse departments and agencies.
c. transferring outsourcing contract from Pennant to Northrop Grumman Information Technology (NGIT).
d. HP Enterprise Services (HPE) assuming sole contractor position for such a huge and diverse population base.
