In 2013, then-CEO Tony Hsieh announced that Zappos would implement a reorganization in which, as Hsieh said, employees ...act more like entrepreneurs and self-direct their work ... At that point, Hsieh changed Zappos from
a. a decentralized structure to a formalized structure.
b. a bottom-up to a top-down style
c. a hierarchy to a holecracy.
d. a holacracy to a hierarchy.
