Topic Barriers within Business Communication. Sally Strict, the Office Manager in Telephone Ordering section, is nearing retirement and has very conservative ideas about the appearance of office and how they should behave. Ben Brown, the new Sales and Marketing Manager, has reputation as a "whiz kid" and has overall responsibility for the Telephone Ordering section. As a result of some last minute direct response advertising which he placed last week, he realized that the section would be facing a very busy period over the next weeks. Consequently, he made arrangements for a number of temporary staff to start the following Monday. Early Monday morning, whilst on his way to a meeting, he telephones Mrs Strict from his mobile telephone. u Sall-girl guess what, I've organized some temps because............(silence as he is in an area with poor reception)... anyway can't chat long because the telephone battery needs recharging...... back in the office on Wednesday." Mrs Strict is very annoyed. Before the telephone call she had already been called to reception to look after three young women from the local temporary staff agency. The young women were all students looking forward to earning some money in their vacation. Two of them sat in their chairs yawning. The other one had very short cropped hair and ring in her nose. She started to introduce herself but much to her surprise Mrs Strict said, "I' am very sorry but you must be mistaken. The Telephone Ordering section does not require temporary staff. If we did, I certainly would not want to work with you three." QUESTION: IDENTIFY THE THREE COMMUNICATICATION BARRIERS WITHIN THIS CASE STUDY. EXPLAIN HOW TO THIS BARRIERS HAPPEN? HOW THIS BARRIERS CAN BE AVOIDED?
What are three barrier of business communication in the case study above
