Scenario A: Assume that the restaurant order fulfillment process presented on exhibit 11.1. had order arrival rate reduced to 15 orders per hour and the restaurant manager decided to hire an additional chef and add an additional oven, so there will be a total of 2 chefs executing work activities #1 through #3 and #4 in the process. Set up a table similar to the one presented on exhibit 11.2. and calculate the resource utilization for each work activity with the additional resources. Does the process still have a bottleneck after such increase of resources? Justify.
2.- Scenario B: After completing problem 1, now the Restaurant Manager is asking you to recommend improvement actions to improve bottleneck. Discuss your recommendation. Show all your calculations. Upload your document as a PDF file, if you do not use MS Excel to solve the problem.
Upload your MS Excel file if you used it to solve the problem.
