What are at least two of the implications Murray lists for focusing on process over product, and why are those implications important?
a) Implication 1: Improved efficiency; Importance: Enhances overall productivity.
b) Implication 2: Increased customer satisfaction; Importance: Boosts brand reputation.
c) Implication 3: Cost reduction; Importance: Enhances profit margins.
d) Implication 4: Faster product delivery; Importance: Meets market demands more effectively.
