Matt works in customer service and often has to deal with customer inquiries. Which of the following should he do if he wants to respond in an appropriate way:
A. Act disinterested while the customer is asking a question.
B. Answer the question immediately, even if he doesn't know the answer for sure.
C. Pay close attention to the question and ask for clarification, if needed.
D. Spend as much time talking to and answering the customer as possible.
