As Mary Ramirez, the medical assistant, escorts the first patient into the exam room, she notices that the room is disorganized and that there is evidence of the last patient from the day before. Mary needs to take the patient’s vitals and notices that the blood pressure cuff is missing, so she leaves the room to find it. 1. What might the patient’s impression of the office be? 2. What should the medical assistant have done before bringing the patient to the exam room? 3. How can this situation be prevented in the future?
