In the following scenario, the administrative dental assistant is faced with a typical daily prublem. Michele Austin is a 32-year-old patient who has been scheduled three different times for completion of a root canal. Each time when you call and confirm the appoiniment, she finds some reason to pospone it. She has told you that her schedale at work is very busy and she camnor leave, that her daughter has a dance recital, and that she has to make final arrangements for the family dinner party. You have just called her for the fourth time, and this time, she informu you that she will be leaving on vacation next week and wants to wait until she getr back.
What steps would you take to identify the problem? (With information given in the seenario, use your imagination and list the problem or problems.)
