The manager of a department demonstrates exceptional financial performance. In departmental meetings, the manager listens to the feedback from the staff but fails to understand why members seem to disregard the importance of making a special effort to keep producing exemplary results. The manager wants to ensure the messages are understood to support the level of excellence achieved to date. Which strategy should be used by this manager while listening to the feedback from the staff to meet this goal?
1) Provide clear and specific instructions to the staff
2) Encourage open and honest communication
3) Implement a reward system for exceptional performance
4) Seek feedback from other managers in the organization
