Crystal comes to her case management appointment. She has not completed any of her required activities. She is not talking but sitting in her chair with her arms crossed and staring straight ahead. She does not answer any questions about why she missed her activities or failed to turn in her paperwork. Her case manager waits. Finally, she says quietly, "I don't care, just do what you have to do so I can leave." She crosses her arms. What type of customer is Crystal?
a) Cooperative
b) Non-cooperative
