Donna is working with her Welfare Transition participant to create a career plan. Donna begins by telling James, "today, we are going to create an IRP, required by PRWORA, a 1996 law. It will outline the hours you have to complete to keep your TCA." James begins to scratch his head. He thinks, "I thought this was about building a career." Donna continues, "if you do not do your hours, turn in your time sheets each week by fax and meet with me each month, your case will be sanctioned." Now he is really confused. What principle did Donna break?
a) Clarity of communication
b) Flexibility in approach
