Question 25 of 75
During a busy day at a shoe outlet, several customers are waiting to try on shoes, and the phone is ringing. If only one sales associate is in the department, how should that
associate address the customer on the phone? 1
A After giving the name of the company and his or her name, ask for the customer's name and a number to call back
B. After giving the name of the company and his or her name, ask if the customer could call back
C. After giving the name of the company, let the customer know that someone will be available momentarily to help.
D. After giving the name of the company, apologize for the delay and immediately place the customer on hold
