Marcie manages a local architecture firm. She is funny and personable, and most of
her employees and clients like working with her. Marcie is knowledgeable about
architecture and excels at explaining technical aspects of design to nontechnical
people. She writes great descriptive reports and e-mails. The problem is that Marcie
is so busy that it often takes her several days to respond to her employees' e-mails,
which often leaves them feeling frustrated. Which management skill does Marcie
need to improve?
responsiveness
communication
organization
customer service
