The leadership at morgan industrial chemicals has been confronted with a crisis: someone incorrectly filed a purchase order from a key client, thus resulting in a shipment of the wrong materials. not knowing this, the client proceeded to make use of the chemicals—with disastrous results. this has never happened to the company before, and although they have procedures for addressing various contingencies, the situation at hand requires quick thinking. the task of addressing the problem has fallen to beth, who is an experienced manager, and she readily comes up with a solution. however, at first glance her idea sounds counterintuitive, and she needs the immediate support of her entire team to get behind her idea quickly. therefore she should
a. let the team members know that as a manager with considerable experience, she knows what needs to be done, and therefore requires absolute allegiance.
b. explain the situation, present her solution and reasoning, point out what the team should be on the lookout for, and invite feedback from team members.
c. begin by acknowledging that her solution is one possible idea out of many, then present her proposal and ask for feedback from the team.
d. inform the team that the problem needs to be investigated, then form a study group and invite them to present their findings.
e. first see to it that the person responsible for the mistake is identified and dealt with, then take action on the problem.
