N is the manager of a small division of NNB Ltd, which makes solar cells. N wishes to introduce a new shift system for his staff. A large number of N's staff have stated that they will not accept the new shift pattern. N was initially uncertain of the reason for this resistance. After investigating, it was discovered that several staff members have misunderstood the proposals and spread the rumour within the division that the new shift pattern would lead to redundancies. N plans to communicate this error to his employees and explain to them that, while the new shift pattern will improve efficiency, it will not lead to redundancies. According to Lewin's forcefield model, N's plan to communicate with staff is an example of reducing the __________ forces
