Multiple Choice Identify the letter of the choice that best completes the statement or anvers the question 1. Deming claimed that higher levels of leads to higher levels of automation quality quality; productivity c. inventory; quality d quality, inventory 2. Which of the following is not true based on Crosby's quality philosophy a. The only performance measure is cost of quality b. Doing the job right first time is always cheaper ero defect is an unrealistic goal d. Quality is free 3. The scoring process for the Malcolm Baldrige National Quality Award is based on which of the following three dimensions: a approach, deployment, results b. audits, process control, rework c. TQ, TQC, ASQC membership d. inspection, analysis, action 4. Which of the following best describes the ISO 9000 standards a. They are product quality standards. b. They are quality system standards. c. They are environmental quality standards d. All the above 5. Which of the following is false regarding inspection under the Deming philosophy? a. Inspection encourages the production of defects. b. Inspection can be used to assure quality. c. Inspection is rarely accurate. d. Inspection does not add value to the product. 6. The Deming philosophy focuses on improvements in product and service quality by: a. 100 percent inspection b. reducing uncertainty and variability e. financial analysis d. separating the planning and execution functions of management 7. Juran's "Quality Trilogy" consists of three processes. These processes are: a. quality planning, forecasting and cost of quality b. cost accounting, quality control and reliability management quality planning, quality control and quality improvement d. cost of quality, common cause variation and special cause variation 8. Companies can receive a Malcolm Baldrige National Quality Award in all of the following categories except: a small business b. manufacturing c. service All of the above are categories for Baldrige Awards. 5
