Strategic planning process: Policy: It is company policy that organizational objectives are derived in a structured manner and all the various functions within the organization are well integrated with these objectives. Also Top Management lays a great focus on risk analysis, interested parties' requirements and the policy is to integrate these with the process objectives/ measures. Implementation: It is the responsibility of the Customer Services Manager to prepare list of the context, risks, interested parties and their requirements. Managing Director shall review and approve the same. Then these would form a part of the Strategic planning manual which would be prepared by the Customer Services Manager. Managing Director would approve this manual. This manual reflects the methodology of percolation of the objectives, risks, interested parties' requirements to various functions. All the line managers are responsible for implementing this manual. A review of the process objectives derived in this manner & risks is to be done quarterly by the line manager. These are reviewed in the Management Review meet. Any resource requirements in these regards shall be brought to the notice of the Top Management and shall be taken on priority. Major risks which impact our business are identified and indicated as below:: Cash shortage Foreign exchange rates and convertibility Inflation and interest rates Competition schemes and branding, Rate fluctuations of all goods, Pilferage of material and food items. (Includes unauthorized consumption within premises.) Safety of customers and employees Procedures: Strategic Planning Manual QM 11 Day 3 - CA Exercise No. 5 (10 marks). With reference to the "Role Play" audit that you are to undertake in the case study company. produce a "Check List" containing closed ended questions as directed by your tutor(s). This check list should also be written onto flip chart sheets to enable you to make a formal presentation and also for use during the audit role play.
