How can a cashier respond if they are bullied and harassed by a customer. design a training methods TRAINING DESIGN AND DELIVERY (35%)
Learning Objectives Based on your needs analysis, write 3-5 specific learning objectives for your training program Training Content Identify and describe all the KSAOs that the trainees must acquire in the training i.e. ones which must be covered in the training content to achieve each learning objective and meet the needs of the organization. Training Methods Based on the learning objectives and training content needs, describe the specific training methods you would use for the training program Explain why these methods are the best ones to use Make sure your recommended methods fit the organization’s needs and its resources Learning Principles Explain how you will incorporate adult learning principles into your training program. Be specific.
