Which of the following statements is the major technical criticism of the use of the cause-and-effect diagram? a. It is too time consuming when the major contributing factors to a problem are known b. It tends to ignore contributing factors that do not start with the letter M c. It treats contributing factors equally, but some may be more significant d. It tends to oversimplify the problem by ignoring contributing factor interactions The seven basic tools of quality focus on: a. External and internal customer satisfaction x b. customer requirements c. Management directed analysis d. Quantitative and qualitative data After constructing a process flow chart, an improvement team can often generate improvement ideas by asking which of the following questions? a. What are the significant few and the trivial many? b. Is there any unnecessary complexity? c. Are proven components and configurations used? x d. What are the potential material causes for the problem?
