21.) Knowledge management is a technique used to improve CRM systems by identifying, storing and disseminating "know how" – facts about (Ch. 11) Select one: how to make tactical decisions. how to make strategic decisions. None of the Above how to make routine decisions. O how to perform tasks. 22.) A knowledge management system should help an organization do one of the following: (Ch. 11) advise middle managers handle day-to-day operations within an organization. promote innovation by encouraging the free exchange of ideas O make tactical decisions. O make routine decisions. 23.) Customer relationship management systems are mostly used a levels of the information system for functional areas of an organization. 11) (Ch. operational and knowledge - sales & marketing and manufacturing None of the listed answers for this question are correct operational and knowledge - accounting and human resources management and knowledge - sales & marketing and manufacturing management and knowledge - accounting and human resources
