Blaming workers not only discourages them and lowers morale, but
also does not solve the problem. Poka-yoke (POH-kah YOH-kay) is an
approach for mistake-proofing processes using automatic devices or methods to avoid simple human error.
Answer the following questions related to the Poka-yoke (POH-kah YOH-kay) system:
Why do people make inadvertent mistakes?
How does poka-yoke help prevent such mistakes?
Describe the types of errors that service poka-yokes are designed to prevent.
What procedures or poka-yokes might you suggest for mitigating problems relating to human error at your workplace?
