Quality is the ability of a product or service to consistently meet or exceed customer expectations. Quality also be measures by how good or bad something is. It's also referred to a characteristic of feature of someone or something. a) What Is Quality Management? (5 marks) b) Figure out \& explain four (4) dimensions of quality. (10 marks) c) Imagine you are the Manager for Pizza Hut Restaurant. What are the possible challenges with Service Quality at your restaurant?
