Scenario: The help desk receives a call from a customer\user with the problem, "My laptop is not turningon." Select the best ticket documentation.1 / 1 pointLaptop not working. Working now.After asking the user when was the last time they charged the laptop, it was found the laptop had notbeen charged in four days. I asked the user to plug-in the laptop to a power outlet and wait at least 5minutes and try again. The laptop is working fine.The user connected the laptop to the power supply.
