HBS case breakfast at the paramount. The Paramount Diner The case describes the Paramount: a 44-seat diner in the Beacon Hill neighbourhood of Boston, Massachusetts. The restaurant is a popular favourite among locals and tourists particularly for brunch on weekends, when queues can stretch down the street. The case study focuses on the restaurant’s unusual seating policy and a recent increase in the popularity of carryout orders. our discussion should consider the following issues in the Paramount dinner case study: a) Where has the idea for carryout orders come from? b) What are the business motivations for adding this type of service? c) What impact will be adding this service have on the restaurant customer experience?
