Which of the following statements is true of ISO 9000 certification?
a) To receive the ISO 9000 certification, a company does not require a registration assessment.
b) The ISO 9000 measures customers' satisfaction and perceptions of quality of a representative sample.
c)The ISO 9000 is generally voluntary except for certain regulated products.
d) The ISO 9000 guarantees that a manufacturer produces a "quality" product or service.
e) A complete assessment for recertification of the ISO 9000 is done annually.
