You work in the customer service department at Target. Your co-worker informs
you that you had a message from a customer. He says, “A customer called you
while you were on your lunch break. He is angry and wants a refund. The number
he left was 555-555-5555.”
1) Was your co-worker clear with his communication?
2) What was he vague or unclear about?
3) Before he walks away from your desk, what questions would you ask him in order
obtain a clearer picture before responding back to the customer?
