Roland works as a salesperson at an electronics store. He recently met a customer who wanted to buy a mobile phone. Roland sensed that the
customer really liked a certain handset. However, the customer started fidgeting after he learned the phone's price. Roland noticed the shift in the
customer's body language and facial expression. Roland immediately informed the customer that he could buy the phone using the store's
installment plan. This information cheered up the customer, who then proceeded to make the purchase. Which crucial selling skill did Roland show in
this example?
OA. persuasiveness
B. time management
C.
D.
tenacity
ability to read
