Question

NEED HELP WITH THESE QUESTIONS WILL GIVE 100 PIONTS!

Question 2 (1 point)
Saved
Becky is taking a course on the history of hospitality and tourism. The unit that she is currently studying focuses on two ancient cultures and states that they recorded the process for making wine through the fermentation of grapes. What would be an appropriate name for the current unit that Becky is studying?

Question 2 options:

Ancient Egypt and Babylonia


Ancient Sumer and Russia


Greece and Italy


Ancient Roman Cultures

Question 3 (1 point)
It's wedding season, one of the busiest times for the hospitality and tourism industry. What job position at a hotel is MOST impacted and kept very busy during wedding season?

Question 3 options:

event planner


travel agent


server


concierge

Question 4 (1 point)
Jannah's father is arguing with her that the hospitality and tourism industry isn't that important in terms of jobs or the economy in the United States. What fact could Jannah include in her response to prove that her father is incorrect?

Question 4 options:

The hospitality and tourism industry currently supports over 17 million US jobs.


Over 20 percent of workers in the hospitality industry are between the ages of 16 and 19.


Theme parks are included in the hospitality and tourism industry.


The hospitality and tourism industry brings more money into the United States than any other industry that exists.

Question 5 (1 point)
While studying her family history, Laticia was excited to learn that her relatives were involved in opening and running one of the first hotels in North America in 1794. As a tribute to them, she decides to re-name her hotel the same thing. What is the new name of Laticia's hotel?

Question 5 options:

The City Hotel


The First Hotel


The Ancestry Hotel


NYC Hotel

Question 6 (1 point)
If Ashanti wants to start tracking the guest satisfaction at her bed and breakfast, what are some metrics that she might use to do this?

Question 6 options:

AAA or Federal Guest Ratings


Official Emoji Ratings (OER) or Guest Wins Rights (GWR)


Customer Satisfaction Scores (CSS) or Net Promoter Score (NPS)


Tourism Feedback Center or Rank My Hotel Co.

Question 7 (1 point)
What does the way that a caterpillar transforms into a butterfly have to do with guests of hospitality and tourism businesses?

Question 7 options:

Guests generally arrive stressed and cranky but leave happy and relaxed, a complete transformation just like a caterpillar into a butterfly.


Each stage of the guest cycle (pre-arrival, arrival, occupancy, and departure) involves specific activities just like stages of a caterpillar transforming to a butterfly.


Absolutely nothing.


The official mascot of the hospitality and tourism industry is a caterpillar transforming to a butterfly.

Question 8 (1 point)
The primary purpose of lodging is to provide food and nourishment to patrons.

Question 8 options:

True


False

Question 9 (1 point)
While engaged in a guest recovery situation, Tyler is using the GLAD technique. What does this entail?

Question 9 options:

guest (reaching out), listening, apologizing, doing (whatever is needed)


whatever it takes to keep the guest GLAD


greet, laugh, argue, decide


gloat, linger, administrate, deploy

Question 10 (1 point)
Saved
As Jose looked out of the window of his flight to New York, he couldn't believe that he was only one of _____ flights in the air at any given time.

Question 10 options:

200


5000


7000


35