5. A new graduate from the local university's MBA program, joins the administrative team of a
health system. She is asked to develop a growth strategy for assessing the delivery of services
of the ER. She completes her assessment and suggests that the ER build a larger waiting
room to accommodate the number of patients who spend hours in this area. She suggests
adding a small café, play area, and TV area with PlayStations. What will the outcome be of
this strategy?
A) Hugely successful as the patients will have a better place to wait.
B) Very successful as the hospital's reputation will be enhanced.
C) Unsuccessful as the strategy does not identify services that are not offered at other
institutions.
D) Partially successful as it will provide a distraction for patients and they will not bother the
nurses with questions about wait times.
