instead of eliminating excess capacity during times when capacity exceeds demand, service providers can take which of the following actions? select any and all that apply instead of eliminating excess capacity during times when capacity exceeds demand, service providers can take which of the following actions? select any and all that apply use demand management techniques to shift demand from peak demand periods into non-peak periods. turn customers away increase service capacity by bringing in off-shift personnel doing training or cross training of employees make customers wait doing other jobs all of the above answer choices none of the above answer choices
