tool that enables quick decision making, better customer service, and a better-equipped sales staff answer for prompt 1 tool that enables quick decision making, better customer service, and a better-equipped sales staff prompt 2used for documenting field activities, communications with the home office, and retrieving sales history in the field answer for prompt 2 used for documenting field activities, communications with the home office, and retrieving sales history in the field prompt 3tool that allows sales managers to obtain information on the activities of each sales rep in their organization answer for prompt 3 tool that allows sales managers to obtain information on the activities of each sales rep in their organization prompt 4tool that provides sales reps with a prescribed set of tactics for dealing with prospective customers and to aid in closing the deal answer for prompt 4 tool that provides sales reps with a prescribed set of tactics for dealing with prospective customers and to aid in closing the deal prompt 5tool offering sales reps a guided sequence of sales activities