The Service Cloud platform gives your agents superpowers to: A Log in faster. E Bypass customer calls. C Deliver intelligent service. D Take breaks more often. E All of the above 2 With the Service Cloud platform, agents can connect with customers: A Dn any channel a support supervisor chooses E Dn any channel the customer chooses C If the customer is near a WiâFi hub D Only when the customer is on a desktop computer 3 From the Service Console agents can: A Get a aï¬ï¬degree view of the customer. E Respond to customers through email, 5M5, or social media. C See knowledge articles. D Proactively see when a product is due for service. E All of the above
