g consider the following quality improvement strategy as expressed by a series of if-then statements: if real-time feedback information capabilities improve, then post-sales service time will improve. if post-sales service time improves, then post-sales service quality will increase. if post-sales service quality increases, then customer satisfaction will increase. if customer satisfaction increases, then market share will increase. if market share increases, then sales will increase. if sales increase, then profits will increase. required: select a strategy map that shows the cause-and-effect relationships of the quality improvement strategy (see exhibit 13.8 for an illustrative example).
