Imagine that you recently performed a coloring service on a client without doing a patch test—you were so excited to color the client’s hair that you simply forgot to perform the test. Unfortunately, the client had a very bad reaction to the hair dye, which resulted in a severe rash on the client’s face and neck that required medical attention. What would you specifically say to the client when you noticed the rash breaking out? What would you do or say after the client left to receive medical attention? How would you do “damage control” in terms of the client, your boss, and bad publicity or reviews online and on social media? Explain.
