you work for a leading tech company that relies heavily on outsourcing it services at delivery centers located in various parts of the world. unfortunately, there is little standardization in how this outsourcing is implemented and managed, resulting in inefficiencies, duplication of work, responsibility gaps, and confusion. your cio has tasked you with the responsibility of standardizing these it outsourcing processes, which will require strategic change across a diverse, global workforce. cio: this lack of standardization is costing us a lot of money. i understand we have to outsource, but how can we manage those processes consistently across so many cultures and locations? you: clearly, we need to make some systemic changes, which is never easy across such a large organization. the select , as i see it, are to create a local team that travels to various locations to implement changes, or create a global team where members can handle changes locally with proper guidance from the home office.
