janice is a nurse on the orthopedics unit. this night, she is caring for five patients, as well as a new admission from the emergency department. while juggling patient care, she calls the on-call resident (house officer) about mrs. bernardo, who is in significant pain from a fractured hip. janice hastily writes down the morphine order from the resident and is then called away when another patient falls out of bed. an hour later, she realizes, to her dismay, that she has not yet given mrs. bernardo her pain medication. when she rushes into the room, the patient is crying and asking, "why won’t someone help me?" janice quickly administers the morphine. when discussing the event a little while later with mrs. bernardo, the most appropriate initial comment would be:
