Select the term that best completes the sentence. Dysfunctional conflicts focus on and differences between the two parties Choose the best conflict de-escalation strategy for the situation. As you enter the "action over words" stage of a conflict with a coworker, you notice that your coworker is starting to talk to you less and is using more threatening body language. A. Avoid communicating hostility verbally or through body language. B. Use delay tactics to buy time for the two of them to diffuse their emotions. C. Be an empathetic listener
