what happens in step 2 of the control process? rev: 10 26 2021 qc cs-283344 multiple choice managers measure employee retention. managers measure actual performance. customers provide information about their reactions to goods and services so corrective action can be taken if necessary. managers decide on the standards of performance, goals, or targets that they will use in the future for performance evaluation. managers are given immediate feedback on how efficiently inputs are being transformed into outputs.
