You are the supervisor of Shake Restaurant that sets employee work schedules.
Every day and every week you have to compare the actual hours each staff member works with the number of hours for which the staff member was scheduled to work. You have noted that during the week of November, 216.5 labour hours were scheduled for dining room employees but the actual hours worked totaled 224.5. This shows a variance of 8 hours.
1. Why is it important for you to compare the actual hours that the employees worked against the scheduled hours? (2)
2. Is this variance of 8 hours significant and should you investigate further? (2)
3. As you have an average hourly wage for staff, what does it mean in terms of the variance between scheduled labour hours and actual labour hours? (2)
4. As the supervisor, what would you accept as legitimate reasons for the difference between the scheduled and actual hours that the employees have worked? (4)
