Imagine that you have been asked to create a training video explaining the qualities of the best and worst employees. Create a scenario where you either act out or describe in writing the behavior of the best cosmetologist in a salon. Your scenario should include all aspects of customer service, so begin with how he or she would greet a client and continue through providing a service to a client. Then give a parallel situation for the worst cosmetologist and include specific actions that would rate this title. When you are done, give a brief synopsis of the performance that you have just videotaped or described, giving an overview of the problems and the likely consequences for the employee based on his or her actions.
