Case 3-3: Technology possibilities: Bell Emroy is Vice President of Operations at a California banking firm. This company has forty-eight branches of operations, these operations vary from customer service facilities in their cars, which employ ten employees, to the largest facilities that employ approximately one hundred and fifty employees, employee turnover has always been a major problem in these branches, and all Recruitment strategies are ineffective in reducing this problem. The high employee turnover rate made employee training a special problem. The human resources department is the department responsible for training employees, but the human resources department carried operations to the branch, the cost incurred in this regard, the recent expansions in training, as a result of the services provided by the bank, which are constantly changing, very high costs, Emroy decided that the time It is time to try to reduce these costs, by implementing some modern training strategies. Imroy believed that it was possible to use many modern communication technologies, in order to save on training expenses, in particular. This saving can be achieved for branches located more than 400 miles from the company's headquarters (in the past, training professionals would travel to the branch site and spend a night there, then provide a training session that lasted one or two days, and then come back Imroy would like to reduce these travel and subsistence expenses.) Imroy's request from the resource manager Occasionally to investigate the possibilities of communication technologies with regard to training. But no action was taken. Emroy decided to write a persuasive letter to Tyson. In order for Tyson to encourage his employees to check this out. The project: Write a note to HR Director Joan Tyson, which can be used for this purpose. The memorandum should include one or two specific technologies that are suitable for this purpose, the advantages of these technologies and the impact of the communication that can be expected. You should pay special attention to the training of cashiers. For example, registration procedures must be Many transactions and customer communications are part of this training.
Q:
Q1/ What is the main problem in this case?
Q2/ What are the causes of this problem?
Q3/ Preparing the project for this case according to the project description required in the case
